Shipping Your Orders
10. DELIVERY & LEAD TIME
10.1 Delivery Location
The products will necessarily be delivered to the address indicated by the Client when entering the information during the order process. This is why DESIGN BY RHINO asks the Client to ensure the accuracy of the information they have provided for the delivery of their order.
Product collection is not offered, except if otherwise indicated on the product description sheet available on the website. Clients who go to the registered office will not, under any circumstances, be able to collect their product.
DESIGN BY RHINO ships its orders in Metropolitan France as well as the DOM-TOM and Corsica, regardless of the product, and also to Europe and international countries.
For shipments to the DOM-TOM or international destinations, the packets and parcels must be accompanied by a CN22/CN23 customs form.
10.2 Delivery by Colissimo (tracked parcel and pickup point), Small Packet, Tracked Letter and Registered Letter La Poste.
The present delivery conditions are mainly applicable to Metropolitan France:
The Colissimo, Registered Letter, and Tracked Letter offers are available for Metropolitan France and International destinations. The Small Packet offer is exclusively reserved for international destinations.
Several delivery methods are offered to the Client depending on the recommendation level relative to the Total amount of their order.
The Client can choose the delivery method based on the Total amount of their order; certain delivery methods are applied according to the value of the items.
DESIGN BY RHINO is fully liable to the Client for the proper execution of its obligations. It is responsible for bearing the risks of transport. Therefore, DESIGN BY RHINO is responsible for insuring and guaranteeing the delivery of its orders. The proposed delivery methods are enhanced by these guarantees.
Not to be competitive, but for reasons of purchasing power, DESIGN BY RHINO offers delivery for its "Sticker" type items via Tracked Letter. It should be noted that :
- For Tracked Letter delivery, there is no compensation in case of loss or damage, therefore the Client is left with the choice of the delivery method appropriate to the value of their Total order. This is knowing that whatever their choice, their order will remain fully guaranteed for its value until delivery.
The same applies to Colissimo delivery without signature:
- For Colissimo delivery without signature, lump-sum compensation up to €23 per kilo according to the weight indicated on the shipping slip validated by La Poste.
- For economical Overseas Colissimo delivery (maritime Colissimo), if the Client is not in a hurry, choosing this method is an economical solution. Compensation of €23 per kilo in case of loss or damage and delivery to the recipient's mailbox (without signature) if its size permits.
- For Colissimo delivery with signature and insurance, compensation according to the order amount which corresponds to the chosen recommendation level. (Example: The order is €189 excluding shipping costs, the client must choose Colissimo delivery with signature R2 at €200 to benefit from the insurance which will cover the entirety of their order in case of loss or damage). Then each recommendation bracket is incremented by €100. This is knowing that whatever the Client's choice, their order will remain fully guaranteed for its value until delivery.
- For Colissimo Pickup Point delivery, a widget is displayed when choosing this delivery method and allows selection of the desired pickup point; it offers a wide choice of delivery to Post Offices, relay points, or Pickup lockers. The recommendation level for this delivery method is R1, which corresponds to an Ad Valorem insurance of €150 of the Client's order. To retrieve their parcel, the Client will be notified of its delivery, and they can go to the local pickup point with a piece of identification and their best smile to collect their parcel.
- For Registered Letter delivery, two recommendation levels are provided, R1 and R2, corresponding to compensation of €16 and €153. This is knowing that whatever the Client's choice, their order will remain fully guaranteed for its value until delivery.
- For International Registered Small Packet R2 delivery, lump-sum compensation up to €150. If the Total amount of the order, including shipping costs, exceeds the recommendation level, the Client may choose a superior Colissimo offer.
If the Client cannot be present on the day of delivery, a delivery notice will be left in the Client's mailbox. If no delivery notice is left, it is up to the Client to track their parcel from their Client area.
Delivery of the parcel to the mailbox at the address indicated by the sender, or according to any other distribution method agreed upon between La Poste and the recipient. The recording of the distribution information by La Poste's information system constitutes proof of delivery. No signature is collected.
In case of impossibility of delivery to the mailbox, La Poste reserves the right to make several delivery attempts to the address indicated by the sender. It may take the initiative to hand over the parcel to any person present at this address, including the caretaker or concierge who agrees to take delivery.
In case of impossibility of delivery, the parcel is held at the location indicated on the delivery notice. The General Terms and Conditions of Sale applicable to La Poste's mail and parcel services specify the terms.
In case of non-receipt of the parcel, DESIGN BY RHINO will make every effort to reimburse (excluding shipping costs) the Client within 30 days from the date of receipt of the returned product. In case of exceeding this period for reasons beyond its control, force majeure, foreseeable and insurmountable event, DESIGN BY RHINO cannot be prosecuted by the Client. The Client can check the tracking of their parcel on their Client area.
If the Client decides to proceed with a new delivery, this is at their expense and must be paid before reshipment by contacting Customer Service.
Regardless of the delivery method chosen, we will send you a link to track your parcel online.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary according to the total weight of the parcel. We recommend that the Client group all their items into a single order. We cannot group two separately placed orders, and shipping costs apply to each of them. The parcel is shipped at our own risk, but particular attention is paid to fragile items.
The dimensions of the Clients' mailboxes must be appropriate, meet standards, and have water protection. Items shipped by DESIGN BY RHINO are properly protected
10.3 Delivery by carrier
Some deliveries by carrier are subject to an appointment made by the carrier with the Client.
In this case, if the Client cannot be present on the day of delivery, they must choose an authorized person who will receive the delivery and assume all responsibilities incumbent upon the Client.
In the event that delivery is made by a carrier who has made an appointment with the Client at a specific date and time, the Client must imperatively be present at the scheduled date and time.
Otherwise, the carrier will not be able to perform the delivery, and the order will be automatically returned to us.
In case of non-receipt of the parcel, DESIGN BY RHINO will make every effort to reimburse (excluding shipping costs) the Client within 30 days from the date of receipt of the returned product. In case of exceeding this period for reasons beyond its control, force majeure, foreseeable and insurmountable event, DESIGN BY RHINO cannot be prosecuted by the Client. The Client can check the tracking of their parcel on their Client area.
In the event that the carrier experiences a significant delay beyond its control, DESIGN BY RHINO will make its best efforts to arrange a new delivery at its expense.
In the event that the Client's housing conditions do not allow the carrier to deliver the product, the delivery will not take place and will remain the Client's responsibility. Upon delivery of the product, the Client must necessarily unpackage the product in the presence of the carrier. They must then check the conformity of the delivered goods in the presence of the carrier before signing the latter's delivery note.
In case of anomaly concerning the delivery, the Client must indicate their reservations in the form of detailed, dated, explicit handwritten observations accompanied by their signature on the delivery note. These anomalies may include:
- Damaged product...
- Product non-compliant in nature (reference error, color error...) or in quantity.
The Client must then imperatively refuse the parcel.
They must then forward their claims to DESIGN BY RHINO on the very day of delivery.
Any claim made outside this period may be rejected without recourse for the Client. The absence of claims or the non-issuance of reservations by the Client means that the delivered product is deemed satisfactory and cannot be subject to any subsequent dispute. For example, the Client will not be able to issue a reservation to DESIGN BY RHINO after the carrier has left, even if the parcel was not opened in the presence of the carrier.
10.4 Delivery Times
Orders are shipped according to the time limit indicated on the item page after receipt of payment, or failing that, no later than 30 days following the order (article L. 216-1, paragraph 2 of the Consumer Code). If pre-ordered items cannot fit within these deadlines (stock shortage, supplier backlogs, or delivery disruptions due to cases of force majeure such as a health crisis...), the Client will be informed by email to find an agreement and rely on their patience.
Excluded from the 30-day period are Key Shell items, which are pre-ordered with a maritime shipping delay of 21 days and are made in the workshop at the Client's request. For example, this delay is displayed on the item as such: Out of stock pre-order - Delivery between 3 and 6 weeks depending on preparation and supplier delay.
To track your order, we will send you an email when the product leaves our workshop. Delivery times average 10 working days (excluding weekends and public holidays) upon validation of the order and receipt of payment included. This period is given as an indication. According to the quantities and the choice of personalization, this period may vary more or less. The company DESIGN BY RHINO cannot commit to meeting this deadline for every order. The Client must inform DESIGN BY RHINO of the potential date of an event if they have a critical delivery date to respect. DESIGN BY RHINO must validate this deadline in writing with the Client and may request additional fees for express processing of their order if the delay is less than 10 working days.
The delivery times mentioned are provided to us by the carriers; these times include the pre-order and preparation periods for the items.
In case of non-receipt of a parcel within the indicated timeframe, by contacting us by phone 09 81 61 74 21 or by email designbyrhino.fr, we will be able to inform you of the status of your order by requesting an investigation from the carrier responsible for the delivery.
The carrier sets the duration of the loss investigation itself. For example, a product delivered by Colissimo, Chronopost, or a carrier chosen on the DESIGN BY RHINO site and not delivered to the Client will be subject to an investigation lasting 21 working days (2 months for international) from the date the investigation is opened by DESIGN BY RHINO with its carrier.
The opening of the investigation takes place within 24 working hours following the Client's notification to DESIGN BY RHINO of the non-receipt of the product.
If a parcel is announced as "delivered" on the carrier's website, the Client will be asked for a letter of dispute as well as a front and back photocopy of their ID for the opening of the investigation.
The documents must be sent within 7 days following the request (Post Office stamp being proof). After this period, no investigation opening will be accepted.
If the product is found during the investigation period, it will be delivered to the Client.
If the Product is not found at the end of the investigation, DESIGN BY RHINO will:
- Ship a replacement Product at its expense if the Product is still available.
- Reimburse the price of the Order lost by the Carrier or offer a credit note valid for the next purchase if the ordered Product(s) are no longer available. DESIGN BY RHINO will under no circumstances proceed with the exchange or reimbursement of the product (or the order) before the expiration of the investigation period, and the Client will not be able to take action against DESIGN BY RHINO.
In the event of a mandatory delivery date suggested by the Client when placing their order, but not validated in writing by DESIGN BY RHINO for a: birthday or Christmas gift, holiday departure, wedding... It is up to the Client to take the necessary precautions and contact the logistics services of our site to assess the feasibility of respecting the deadline.
DESIGN BY RHINO cannot be held responsible for delivery deemed late by the Client. The delivery time will be the one mentioned on the item, or failing that, no later than 30 days following the order.
In the event of an express request for a mandatory delivery date suggested by the Client when placing their order, and validated in writing by DESIGN BY RHINO for a: birthday or Christmas gift, holiday departure, wedding... The Client may immediately terminate the contract when DESIGN BY RHINO does not fulfill its obligation to deliver the goods or provide the service by the date or upon expiration of the deadline provided. DESIGN BY RHINO will reimburse no later than 14 days following the termination of the contract.
In the event of an order received by the Client after the planned deadline, return costs are their responsibility, and the items must be returned intact and in their original packaging.
